Associate Service Desk Specialist
Location
Pune, India
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
Associate Service Desk SpecialistPune, IndiaJR013704
JOB ROLE SUMMARY
Provides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or assigns issue to the next level of support. Keeps requested party updated on issue status.
DUTIES AND RESPONSIBILITIES
High complexity assignments – augmentation and/or independent segment owner
Moderate complexity assignments – augmentation (1 or >) or owner
Low complexity assignments – owner (1 or >)
May lead another individual
Ability to see whole picture
Provides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Responds to ...
JOB ROLE SUMMARY
Provides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or assigns issue to the next level of support. Keeps requested party updated on issue status.
DUTIES AND RESPONSIBILITIES
High complexity assignments – augmentation and/or independent segment owner
Moderate complexity assignments – augmentation (1 or >) or owner
Low complexity assignments – owner (1 or >)
May lead another individual
Ability to see whole picture
Provides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Responds to ...