Associate Systems Engineer

We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.

What You Will Do

• Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery.

• Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents.

• Conduct recording reviews to assess user experience and gauge service impact.

• Collect application logs and escalate cases to the Development team with clear context.

• Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently.

• Contribute to weekly/monthly client read-outs and progress presentations.

• Identify and help drive issue/bug remediation t...