Associate - Technical Solutions Engineer - ( Cloud Platform )

Konecta • bengaluru, karnataka, India • Posted June 07, 2026

Location bengaluru, karnataka

Job Type Full-time

Category api,architecture,aws,customer,databases,datadog,design,docker,java,kafka,linux,monitoring,platform,postgres,project,python,release,search,sed,server,solution,sql,unix,ux

Posted June 07, 2026

Designation : - Associate Technical Solutions Engineer (ATSS)    

 
Primary Responsibilities   
· Incident / Problem management ensuring all customer SLA’s and departmental KPI’s are achieved through the timely resolution and effective communication 
· Communicating effectively with customer resources throughout the management structure to ensure a positive customer experience 
· Detailed problem reproduction on support testlabs 
· Working with the team to ensure daily case allocation is managed 
· Highlighting areas of risk as soon as they are apparent 
· Input to problem management highlighting situations which may require further ongoing investigation or may be relating to multiple incidents 
· Development and management of knowledgebase 
· Troubleshoot and triage 3rd line faults through to development. 
· Any ad hoc duties as are reasonably requested by the bus...
            

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