Associate/Analyst, Relationship Officer (Mortgage Retention), Consumer Banking Group

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

• Review customers’ current loan packages and recommend suitable repricing options tailored to their needs.
• Support retention outcomes by managing customer expectations and communicating repricing packages clearly and professionally.
• Respond to customer requests promptly and accurately, following through to resolution within agreed timelines.
• Maintain up-to-date knowledge of the bank’s products and ser...