Asst. Manager - Customer Quality

Job Description Position:Assistant Manager Customer Quality Department :Quality Assurance Reports To Quality Manager / Head Quality Job Summary The Assistant Manager Customer Quality is responsible for managing customer quality requirements, ensuring customer satisfaction, and driving quality excellence across products, processes, systems, and documentation. The incumbent will serve as the primary customer interface for all quality-related matters, lead customer complaint investigations, coordinate cross-functional teams for effective problem resolution, and drive continuous improvement initiatives to achieve world-class quality performance. The role requires close collaboration with Engineering, Manufacturing, Production, Process Engineering, Testing, Supply Chain, and Program Management teams to ensure compliance with customer-specific requirements, industry standards, and organizational quality objectives. Key Responsibilities Customer Quality Management Act as the primary point ...