Asst. Team Leader service desk

Mphasis • pune, maharashtra, India • Posted June 09, 2026

Location pune, maharashtra

Job Type Full-time

Category Other-General

Posted June 09, 2026

Job Description  
Role: Asst. Team Leader - Service Desk  
Location: Pune  
Minimum Education 
Any Graduate + ITIL certified 
Skills 
Analytical skills 
Effective Business Communication 
Coaching skills 
Operations Management 
SLA Management 
MS Office 
Operational knowledge of contact center platform and ITSM tool 
Performance Management skills 
Conflict management skills 
Capacity management 
Presentation skills 
Training need identification 
Technical Skills 
Client Technical Service Awareness – Intermediate 
Technical Troubleshooting - Account Management/password reset - Advance 
Technical Troubleshooting - OS – Advance 
Technical Troubleshooting - End Devices - Advance 
Ticketing Tool – Advance 
MS Office – Intermediate 
Contact center platform operating skills – Intermedia...
            

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