Asst. Team Leader service desk

Mphasis • Pune, Maharashtra, India • Posted June 13, 2026

Location Pune, Maharashtra

Job Type Full Time

Category Supervisors of Office and Administrative Support Workers

Posted June 13, 2026

Job Description
Role: Asst. Team Leader - Service Desk
Location: Pune
Minimum Education
Any Graduate + ITIL certified
Skills
Analytical skills
Effective Business Communication
Coaching skills
Operations Management
SLA Management
MS Office
Operational knowledge of contact center platform and ITSM tool
Performance Management skills
Conflict management skills
Capacity management
Presentation skills
Training need identification
Technical Skills
Client Technical Service Awareness – Intermediate
Technical Troubleshooting - Account Management/password reset - Advance
Technical Troubleshooting - OS – Advance
Technical Troubleshooting - End Devices - Advance
Ticketing Tool – Advance
MS Office – Intermediate
Contact center platform operating skills – Intermediate
Contact center pl...
            

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