Attractions Experience Lead, Operations (Part-Time)

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

• Guide and support crew on‑shift, including task delegation, on‑ground coaching, and ensuring team readiness throughout operations.
• Monitor manpower deployment, ensuring optimal coverage across zones during peak and non‑peak periods.
• Handle escalations and incidents, including first response, reporting, and coordination with Duty Manager or relevant stakeholders.
• Oversee ticketing and cash handling processes, ensuring ...