Automations & Chatbot Specialist
Location
casablanca, santa fe
Job Type
Full-time
Category
Ingeniería y tecnología
Posted
June 01, 2026
What you will do
- Review chatbot performance data to identify trends and areas for improvement, adjusting workflows as necessary to optimize efficiency.
- Optimize workflows by identifying areas for improvement through thorough data analysis and industry benchmarking.
- Implement strategies to enhance customer satisfaction and streamline operational processes.
- Collaborate with cross‑functional teams to troubleshoot and resolve any technical issues related to chatbot performance.
- Contribute to the strategic development of chatbot systems by providing data‑driven recommendations for improvement.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction.
- Work on improving internal documentation and proposing new tools or processes to streamline operations.
What you will bring
- 2+ years of experience working with chatbots or automat...