Automotive Audit Specialist: Process & CX Improvement

Audit Specialist

The Audit Specialist is recent graduate with a strong interest in the automotive industry, focused on operational audits, customer experience, and process analysis within dealer networks. Responsible for conducting service quality evaluations, monitoring sales and aftersales processes, and supporting continuous operational improvement initiatives. Analytical profile with strong communication, presentation, and attention-to-detail skills.

General Mission or Objective of the Position

Ensure the proper evaluation and continuous improvement of service and customer experience processes within the BYD dealer network through audits, mystery shopping visits, and operational analysis, guaranteeing compliance with quality standards, brand experience, and efficiency in sales and aftersales operations.

Responsibilities and Task

• Conduct mystery shopping visits to BYD dealerships and competitor dealer network.
• Eval...