AV Technician - Ottawa

Job Title: Dispatch AV/IT Technician

Schedule: Variable, onsite based on dispatch needs

Role Overview

The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.



Responsibilities

Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.

Manage and track loaner/spare devices using customer-provided systems.

Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.

Manage conference room accounts (add/remove users, password resets, ownership updates).

Assist with basic troublesh...