B Solutions Consultant with Implementation Focus (Toronto)

Solutions Consultant

Become a key player as a Solutions Consultant , enhancing client onboarding with ExaCares platform. Collaborate with the Business Operations Manager to deliver superior training and technical onboarding support.

This customer-facing role calls for at least one year of experience in consulting or B2B SaaS settings. You will be tasked with creating effective training materials and coordinating multi-department functions, ensuring successful platform implementations. By documenting lessons and user feedback, you will contribute to ongoing product improvements and customer satisfaction.

Key Responsibilities

• Lead onboarding training and develop role-based curricula
• Create and update SOPs, FAQs, and help articles
• Continuously refine processes based on user feedback
• Support platform configuration and manage implementation timelines
• Provide thorough technical support during onboa...