B1 - Payment Resolutions Officer - Social Security Scotland

Social Security Scotland are looking for colleagues to join their Payment Resolutions Team. Do you have good attention to detail? Are you looking for a role which would involvespeaking with our clients to make sure that they are getting the correct payments? Do you like to work in an environment that is always looking for ways to continually improve their service to our clients? If so, our Payment Resolutions Officer role could be a great fit for you.

Based within Finance, the fast-paced and rewarding Payment Resolutions Team are recruiting for new colleagues to join the team. The team is responsible for ensuring the right clients are paid the right amounts, at the right time. This is done through constant monitoring and analysing of all payments and supporting the Operational team in remediating payment exceptions.

As a Payment Resolutions Officer, you will undertake tasks to identify failed and erroneous payments, providing a resolution for the client and ensuring...