B2B Customer Relationship Manager
About The Role
Salary-£25150 - £29410 plus 15% OTE
Hybrid working-Two days one week then three the next
As a Customer Relationship Manager at Ecotricity Business, you will be an expert in all things energy, owning a portfolio of our high‑value and strategic customers. You’ll act as their day‑to‑day contact and trusted partner, completing the processes and managing the full account journey to get things done. You will work closely with your direct line manager, the Strategic Relationship Manager, who holds ultimate accountability for driving the portfolio KPIs and managing the overall customer relationship. Together, you will work in partnership to strengthen customer loyalty and retention, ensuring long‑term value for both the customer and the business.
This hands‑on role covers everything from ensuring bills are issued accurately and on time, to resolving queries across metering, changes of ownership, and everything in between. Our goal i...