Back Office Operations Rep I

What We'll Bring:

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute.

What You'll Bring:

Will be working in consumer dispute & Email operations process

Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute

Ensure all emails are responded to correctly and completely within the prescribed SLA

Must be able to draft responses independently as template responses are to be used selectively

Identify & escalate probable escalations or sensitive issues for faster resolution

Working on multiple applications and preparing credit report post analyzing complaints

Regularly interacting with Member bank representatives and direct consumers/entities through phon...