Banamex Ejecutivo De Cobranza Telefonica (Metepec)

Job OverviewThe Collections Specialist 3 performs a variety of assignments with limited complexity, focusing on task accuracy and operating under general supervision.The role involves applying specialized administrative and technical skills and collaborating with the team to resolve delinquencies efficiently.ResponsibilitiesUtilize advanced negotiation skills to resolve delinquency issues.Conduct research (e.g., skip tracing) to develop external contacts.Share knowledge and best practices with less experienced collectors.Interpret procedures and select appropriate courses of action to resolve delinquencies.Increase recovery of past‐due portfolios across multiple collection portfolios.Comply with goals and parameters of the operational process and quality objectives.Provide telephone collection service to the client, ensuring an exceptional client experience measured by specific metrics.QualificationsAbility to work under pressure, make decisions, solve problems, and negotiate.Focus ...