[BD] IT Global Support Intern
Location
Ho Chi Minh City, Ho Chi Minh City
Job Type
full-time
Category
Computer Occupations
Posted
June 06, 2026
Job Description
Qualifications
- Support customers in problem solving via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI (would be trained later)
- Contribute to problem investigation, change management
- Working on Oracle PL/SQL
- Support for new feature release, hot-fixed
- Maintain and manage the application servers (Post production)
- Other tasks and activities related to the current job can be assigned by line-manager
Qualifications
- Undergraduate student in IT/ Computer Science or relevant background
- Ability to communicate effectively in English, both oral and written
- Have knowledge of SQL, PL/SQL
- To be trained in process know how (Incident, Problem, Change Management)
- Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)
- Have ability to wor...