BI Analyst - Support

Key Responsibilities

1. Dashboard Support & Maintenance

• Serve as the primary support contact for existing Tableau dashboards.
• Troubleshoot issues, answer user questions, and assist with navigation and usage.
• Monitor dashboards to proactively identify and resolve performance or data issues before they escalate.

2. Incident Management & Issue Resolution

• Act as the first line of defense for incoming requests and incidents.
• Triage tickets, resolve quick fixes, and escalate complex issues to appropriate team members.
• Ensure timely diagnosis and resolution of dashboard-related problems to minimize downtime.

3. Ticketing System Ownership

• Help design, implement, and manage a structured ticketing system for analytics requests.
• Create a centralized intake process for issues, enhancements, and support needs.
• T...