Bilingual Customer Care Representative
Location
Mississauga, Ontario
Job Type
Full time
Category
Information and Record Clerks
Posted
March 19, 2026
About this role:
Wells Fargo is seeking a Bilingual Customer Service Representative for a vacancy in our Mississauga office.
In this role, you will:
Wells Fargo is seeking a Bilingual Customer Service Representative for a vacancy in our Mississauga office.
In this role, you will:
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
- Receive direction from customer service supervisor and escalate non-routine questions
- 2+ years of Cus...