Bilingual Customer Engagement Associate

BET99 is Canada’s Premiere Online Sportsbook and Casino. Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our internal BET99 team. We operate in a fast-paced environment and seek individuals who embody our core values: challenging the status quo, trust, transparency, integrity, and collaboration.

The Customer Engagement team plays a crucial role in ensuring a seamless and engaging experience for our users before they need to reach out to customer service. The focus is on proactively solving customer issues, providing specialized offers, driving engagement on our platform.

Vacancy: Replacement

Responsibilities

• Proactively reach out to customers via phone call or email to resolve potential issues before they escalate to customer service.
• Identify opportunities to enhance customer experience through personalized engagement and targeted promoti...