Bilingual Customer Service Representative

**Industry**: HR Solutions - Specializing in Risk Management, Employee Benefits, and Payroll Services
**Job Description**:
We value the role of a Bilingual Customer Service Representative as a crucial part of our team.
As a fluent English and Spanish speaker, you'll be the first point of contact for our Spanish-speaking clients, handling their inquiries, resolving concerns, and providing guidance on HR solutions.
Your proactive communication and problem-solving skills will be instrumental in ensuring client satisfaction.
If you're ready to take on this vital role, we want you on our team!
**Responsibilities**:
- Assist with benefits enrollment, temporary ID cards, and 401k matters.
- Provide login assistance for various technology platforms.
- Address payroll concerns, including direct deposit, PTO, W2/W4, and payroll deductions.
- Handle HR grievances and escalate as needed.
- Build strong relationships with clients, fostering trust and l...