Bilingual Customer Service Representative

Bilingual Customer Service Representative

Please note the location of this position must be based in the Greater Toronto Area.

This role will not be handling sales.

This role will need to be onsite five days a week for the initial mandatory three-week paid training and three-month probation period, with the possibility of a transition to a hybrid schedule thereafter.

Schedule

Applicants must be available Monday to Friday, 8:00 AM – 8:00 PM EST, and will be offered the following shift options: 8:00 AM – 4:00 PM and 12:00 PM – 8:00 PM.

What Will You Do?

• Respond to customer queries regarding insurance policies, coverage, and claims promptly and professionally.
• Make outbound calls for follow-ups, policy renewals, or to provide additional information.
• Document all interactions in our CRM system with precision and clarity.
• Provide clear and accurate information in compliance with com...