Bilingual Customer Service Team Lead

Immunotec • Mexico, ciudad de méxico, Mexico • Posted June 07, 2026

Location Mexico, ciudad de méxico

Job Type Full-time

Category Servicio de atención al cliente

Posted June 07, 2026

                A global wellness company is seeking a Customer Service Team Lead in Mexico City. The role involves leading and training a team of customer service agents to enhance customer satisfaction while ensuring quality and optimizing user experiences. Candidates should have a minimum of 3 years of customer service experience, strong leadership abilities, and fluency in Spanish, English, and French. Experience with CRM systems like Zendesk is essential. This role demands excellent interpersonal communication and the ability to work under pressure.
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