Bilingual Customer Support Associate
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
June 27, 2026
Bilingual Customer Service Associate Tech Mahindra - Canada (Remote)
Responsibilities
Communication with customers by voice and email to provide information about products and service offerings Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolution of customer disputes or billing complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Investigation results and any planned adjustments. Use assertiveness and negotiation skills when handling customer cancellation requests. Escalation of unresolved customer complaints to designated departments for further investigation. Escalation of any unclear process that affects customers to ensure customer satisfaction. Correct usage policy of credits and refunds rela...
Responsibilities
Communication with customers by voice and email to provide information about products and service offerings Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolution of customer disputes or billing complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Investigation results and any planned adjustments. Use assertiveness and negotiation skills when handling customer cancellation requests. Escalation of unresolved customer complaints to designated departments for further investigation. Escalation of any unclear process that affects customers to ensure customer satisfaction. Correct usage policy of credits and refunds rela...