Bilingual Customer Support - (French Speaking)

We are seeking a highly motivated and customer-focused Bilingual Customer Support (French Speaking) to join our team. The ideal candidate will be fluent in both French and English and will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.

Key Responsibilities

• Respond to customer inquiries in both French and English via phone, email, and chat.
• Resolve customer issues, complaints, and requests in a timely and professional manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Document customer interactions and maintain detailed records in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure satisfactory resolution of concerns.
• Meet or exceed individual and team performance metrics, including quality, product...