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Bilingual (French) Insurance Consumer Complaints Officer

BMO • Toronto, Ontario, Canada • Posted March 23, 2026

Location Toronto, Ontario
Job Type Full time
Category Information and Record Clerks
Posted March 23, 2026

Application Deadline:

03/24/2026

Address:

250 Yonge Street

Job Family Group:

Business Management

Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML, compliance, regulatory, etc.), including overseeing business operations within the jurisdiction to ensure adherence and efficiency. Contributes to a strong risk management culture through collaboration with other first line employees, and second & third line functions to ensure Compliance, AML or operational risks are identified, mitigated, monitored and reported on an ongoing basis.

Investigation of Customer Complaints:

  • Receive and respond to customer-related inquiries via email, telephone, letter, or facsimile on behalf of the Office of the President.
  • Conduct impartial investigations of complaints regarding insurance products and/or services from customers of BMO Insurance’...

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