Bilingual Helpdesk Support
Location
toronto, on
Job Type
Full-time
Category
Management & Operations
Posted
June 01, 2026
We are seeking a Bilingual Helpdesk Support professional with strong technical troubleshooting skills and the ability to communicate effectively in both verbal and written formats. The ideal candidate will have hands-on experience supporting desktop applications, VPNs, networking, and remote support tools, along with a solid understanding of Active Directory and ticketing systems.
Key Responsibilities
- Provide technical support for desktop applications including Microsoft Office, Adobe, Apple, and Google products.
- Troubleshoot VPN connectivity issues and support wireless router configurations.
- Assist users with internet connectivity and remote access problems.
- Support password reset tools and Active Directory-related issues.
- Use remote control tools (e.g., Bomgar, LogMeIn, TeamViewer) to resolve user issues.
- Provide support in Exchange (Outlook) and Lotus Notes environments. <...