Bilingual Medical Virtual Assistant (Spanish/English)

This is a remote position. Rockstar is hiring a full-time bilingual (Spanish/English) Medical Virtual Assistant on behalf of an OB-GYN specialty practice looking to fix a major gap in phone coverage and support a growing cash-pay patient program. The most urgent need is simple: patients are calling and no one is picking up. This VA will be the practice's primary phone presence, answering as the practice's front line in both English and Spanish, scheduling and rescheduling appointments, and handling patient questions and concerns in real time. Beyond phones, the VA will support referral coordination, insurance verification, and billing follow-up, and will grow into a patient care coordinator role for the practice's expanding cash-pay package patients, checking in, answering questions, and helping patients stay on track with their plans. Spanish fluency is a hard requirement, not a preference. The practice recently had a bad experience with an AI phone bot that patients found robotic and...