Bilingual Policy Specialist - Titles

Reporting to the Supervisor or Manager in Titles, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity.

Responsible for a broad range of responsibilities that include, but are not limited to risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations.

Position Responsibilities

• Reviews and/or processes received transactions accurately and in a timely manner.
• Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
• Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positiv...