Bilingual QA Analyst – Call Quality & Insights

Cognizant is seeking a professional for a quality assurance role in Taguig, Metro Manila. The qualified individual should be proficient in English and Spanish, possess strong analytical and problem-solving skills, and have at least one year of relevant experience. Responsibilities include assessing recorded calls, reviewing protocols, and reporting on quality metrics. Cognizant offers a competitive salary, career growth opportunities, and comprehensive training for applicants with no prior experience.
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