Bilingual Senior Customer Care & Collections Representative
Location
Naucalpan de Juárez, Mexico
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
Delivering best-in-class service is just the beginning. As a **Bilingual Senior Customer Care & Collections Representative** , you’ll be part of a team of professionals dedicated to keeping our customers connected.
You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.
**What you’ll do:**
+ Ability to deal with a variety of customers.
+ Ability to explain and sustain different charges on bills.
+ Ability to create...
You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.
**What you’ll do:**
+ Ability to deal with a variety of customers.
+ Ability to explain and sustain different charges on bills.
+ Ability to create...