Bilingual Service Delivery Manager - Azure Cloud Infrastructure

Bilingual Service Delivery Manager Azure Cloud Infrastructure Location: Hybrid (3 Days/Week Onsite) Duration: 12 Months (Possibility of Extension) Role Overview We are seeking a highly motivated Bilingual Service Delivery Manager with strong expertise in Azure Cloud Infrastructure and proven experience managing onsite and offshore teams. The ideal candidate will be responsible for leading service delivery operations, ensuring SLA compliance, driving operational excellence, and maintaining high levels of customer satisfaction. The successful candidate must possess excellent communication skills in both English and French and have a strong background in IT service management, Azure infrastructure operations, and stakeholder management. Key Responsibilities Serve as the primary onsite point of contact for all service delivery-related activities. Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Problem, Change, and Service Request Management. Lead and coordinat...