Bilingual Spanish QA & Training Analyst

TELUS Digital is seeking a Trainer/Quality Analyst to enhance agent performance in an eCommerce account. In this role, you will deliver training, conduct audits, and provide insights to improve customer experience.

The ideal candidate will possess excellent training skills, a strong background in quality assurance, and the ability to support agents in their development. This position requires collaboration with operations leaders and stakeholders to align training with performance goals.