Blue Planet Advanced Technical Support BPI+BPO
Description
Are you ready to elevate your career with cutting-edge software and a team of industry professionals? Blue Planet, a division of Ciena, is seeking a talented Blue Planet Portfolio Support Engineer to join our Advance Technical Support Team. This mid-entry level role offers the opportunity to work closely with Customers, Blue Planet Solution Experts, Global Engineering Community, R&D Engineering, and PLM teams to support applications integrated into Blue Planet products and platforms.
How You Will Contribute:
Provide technical support to customers using the Blue Planet Software Portfolio, troubleshooting and resolving software and system-related issues.
Collaborate with cross-functional teams, including Blue Planet Solution Experts, Global Engineering Community, and R&D Engineering, to identify and resolve product bugs and issues.
Maintain high levels of customer satisfaction through effective commu...