BPO Customer Care Collections Sr. Rep.
Location
Chennai, Tamil Nadu
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 14, 2026
JOB DESCRIPTION Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Ability to work regularly scheduled shifts from Monday-Friday according to US time. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens...
In these roles you will be responsible for:
Requirements for this role include: