BPO- Operations Support Team Leader/OM — Relocation Opportunity
Location
Guatemala City, Guatemala
Job Type
Full-time
Category
Top Executives
Posted
June 13, 2026
Seeking an experienced Support Team Leader, OM and AGM for an international BPO opportunity. Mandatory willingness to relocate. Must have BPO support leadership experience, sales-facing background, and intermediate‑advanced English.
We are looking for a proactive Team Leader to lead an operations support team in a BPO environment. This is an international assignment that requires relocation outside your current country. The role focuses on team leadership, operational performance, cross-functional coordination with sales/commercial teams, and continuous process improvement.
Key responsibilities:
- Lead, coach and supervise a team of support agents; manage daily operations and staffing.
- Monitor and drive KPIs and SLAs (AHT, FCR, CSAT or company-specific metrics).
- Coordinate closely with Sales/Commercial teams to support client escalations and ensure service alignment.
- Analyze perform...