BPO Process & Comm Training Senior Analyst
Location
manila, metro manila
Job Type
Full-time
Category
Finance
Posted
June 05, 2026
Job ID
Position
Senior Analyst – BPO Process & Comm Training
Location
Manila, National Capital Region (PH-00), Philippines (PH)
Responsibilities
- Conducting and managing domain, process, compliance, and refresher training programs.
- Conducting Training Needs Analysis, creating course calendars, and ensuring adherence to training calendars.
- Developing and managing content (SOPs and training materials) as per NTT/client standards.
- Evaluating impact on business by measuring training effectiveness through feedback and performance indicators.
- Reporting training progress and dashboards to management.
Requirements
- Overall 5+ years of experience in BPO – US or Canadian Healthcare domain (Payer/Health Plan preferred) and process training.
- 3+ years of experience in the US or Canadian Healthcare (Payer/Health Plan preferred) requiring an understandi...