BPO Process Specialist - WFM (Alabang) | Onsite
Location
muntinlupa, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 22, 2026
About the job: Process Specialist - WFM (Alabang) | Onsite
Qualifications:
- Bachelor's degree graduate, any field.
- 3 years of WFM experience, preferably in BPO/shared services.
- Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting.
- Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
- Has strong knowledge with MS Office Tools (Excel in particular)
- Amenable to working in shifting schedules.
- Amenable to working ONSITE (Alabang).
- Able to start ASAP
- IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY.
Responsibilities:
- Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiat...