BPO Senior Director

Req ID: 352425 

We are currently seeking a BPO Senior Director to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

We are looking for a result-driven Customer Service Director responsible for end to end process delivery for a large Life and Annuity Insurance Contact Center Program. You will be responsible for stabilizing of the transitioned processes and for developing operational and tactical plans to ensure adherence to SLAs. Will be responsible for monitoring and managing a Contact center team of Managers, Supervisors and Customer Service Associates to achieve the organization’s objectives and customer service performance. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the service team's potential.

 To be successful as a Customer Ser...