BPO Senior Manager Operations
Location
gurugram, haryana
Job Type
Full-time
Category
Other-General
Posted
June 17, 2026
NTT DATA- Hiring for BPO Senior Manager Operations- in Gurgaon/ Hybrid - Permanent Role
Position Details:
- Shift: 24*7 Rotational, Monday to Friday
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: Hybrid 2-3 days from office- Gurgaon Sector 48
- Transportation: Company-provided pick-up and drop facility
Key Responsibilities:
- Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets.
- Manage large-scale teams, including team leaders, ensuring high performance and accountability.
- Lead workforce planning, capacity management, and resource allocation to meet business demands.
- Monitor and analyze KPIs (AHT, SLA, productivity, quality, CSAT) and implement corrective actions.
- De...