BPO Team Lead

NTT • Quezon City, Metro Manila, Philippines • Posted June 28, 2026

Location Quezon City, Metro Manila

Job Type Full-time

Category Supervisors of Office and Administrative Support Workers

Posted June 28, 2026

                JOB DESCRIPTION Req ID: 352082 
We are currently seeking a BPO Team Lead to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH).
Position Overview:
The Team Leader – Financial Account is responsible for managing, coaching, and developing a team of customer service or back-office associates handling financial products or services (e.g., banking, payments, lending, collections, insurance). The role ensures the team meets performance targets for accuracy, compliance, quality, productivity, and customer satisfaction while maintaining strict adherence to financial regulations and security standards.
The required schedule availability for this position is between Monday-Friday 7:00 am to 7:00 pm (Central Time), OT during evenings and Saturdays could also be required based on business needs
 Basic Qualifications:
2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite E...
            

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