BPO Team Leader (Project Based)
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met. Monitors individual and team performance, provides regular coaching, feedback, and performance evaluations. Handles escalated calls and supports agents in complex customer interactions. Prepares performance reports, analyzes metrics, and implements action plans for improvement. Designs and facilitates training, incentive programs, and team-building activities. Coordinates with HR on employee relations, grievance handling, and payroll concerns. Collaborates with leadership to enhance processes, address issues, and maintain operational efficiency.
- At least two years (2) Team Lead / Coach Experience.
- With background in Billing & Minor troubleshooting
- Working knowledge of call center operations and organization is required.
- Supervisory and people-management skills.
- Excellent oral and written English communication skills
- A...