Branch Manager

Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London.

You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions.

Key Responsibilities

* Deliver excellent customer service in person and by phone
* Handle enquiries, orders, complaints, and ensure accurate processing and documentation
* Coordinate customer orders, deliveries, schedules, and stock management
* Oversee trade counter operations and ensure smooth daily running
* Maintain accurate stock control and support purchasing processes
* Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site)
* Manage daily admin including tills, banking, and sales reporting
* Produce and review sales and performance reports
* En...