Bridge Desk Agent (Telecoms)
Location
pretoria, gauteng
Job Type
Full-time
Category
Networks & Systems
Posted
June 29, 2026
Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.
Responsibilities
- 1st Line Support (Specific Desktop Support activities)
- Monitoring of Alerts on Identified Systems
- Log the Incident and assign to Incident Manager
- Identify P1, P2, P3 and P4 Calls
- Understand the Escalation Matrix for various Business Units
- Understand the Work Instructions for various Business Units as they will vary for ticket assignment
- Ensure that the End User always has a Ticket Reference Number for Queries
- Identify Reference numbers on Toolset and Advise the User
Requirements
- Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
- Microsoft Literate
- A+, N+ Qualification
- Desktop Support experience for 1st Line Support
- Sound knowledge of Service Excellence, Customer Satisfaction and End...