Broker Success Manager – 29194

Emerald Group Ltd • Germany, Germany, Germany • Posted June 08, 2026

Location Germany, Germany

Job Type Permanent

Category Operations Specialties Managers

Posted June 08, 2026

Overview
Key Duties (Including but not limited to):
Update their insurance contracts upon brokers’ requests. For that you’ll be owner of a dedicated inbox and you’ll handle a high volume of brokers interactions. This requires to respect their SLA in order to insure a top satisfaction rate
Own the contracts recognition of the German and Austrian Sales teams. This ownership is key as it’s both a revenue-related and a cross-team topic. It’ll be your job to make sure the deals they close are easy to onboard by the CSM team post-signature
Offer premium onboarding for their top brokers to make sure that they have a frictionless post-sales journey.
Qualifications required:
Business proficiency in written and spoken German and English
Experience required:
Background or experience in the insurance business is a must-have
Excellent communication, presentation, and interpersonal skills. P...
            

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