Business Analyst

Visionpool Business Services • Canada, ab, Canada • Posted June 04, 2026

Location Canada, ab
Job Type Full-time
Category Other-General
Posted June 04, 2026

VisionpoolBusiness Services is hiring a HYBRID IT Business Analyst who will work on a project to implement a cloud SaaS solution for a contact centre.

QUALIFICATIONS

  • Minimum 5 years of IT project experience as a Business Analyst
  • CBAP Certification
  • Experience gathering and documenting business requirements
  • Experience with Agile and Waterfall project methodologies
  • Strong communication and customer service skills
  • Experience with contact centre technology projects
  • Knowledge of systems like telephony, IVR, workforce management or CRM integrations
  • Experience with Azure DevOps
  • Familiarity with cloud and SaaS solutions

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