Business Analyst – Enterprise Technology (ITSM)
Location
calgary, ab
Job Type
Full-time
Category
Other-General
Posted
June 09, 2026
Job Function
IT
Location
Calgary
Position Summary
We are seeking an experienced Business Analyst with a strong background in IT Service Management (ITSM) to support the integration of IT operations across two client organizations. The role will focus on analyzing, documenting, and aligning ITSM processes to ServiceNow standards, supporting seamless onboarding, and ensuring successful migration from legacy systems.
Key Responsibilities
- Requirements Gathering & Analysis
- Collaborate with stakeholders to understand business needs for ITSM processes.
- Document current and future-state workflows across Incident, Problem, Change, Request, CMDB, HAM/SAM, and Knowledge Management.
- Support discovery and mapping of infrastructure into ServiceNow CMDB using Discovery and Application Library tools.
- Process Normalization & Optimization
- Analyze and align ITS...