Business Analyst, North America Surface Transportation Customer Experience (NAST CX)
Location
Bellevue, WA
Job Type
Full-time
Category
other-general
Posted
June 22, 2026
Description
Amazon's North America Surface Transportation Customer Experience team is seeking a Business Analyst to support data-driven decision making that improves the delivery experience for millions of customers. In this role, you will be responsible for designing, building, and maintaining analytical frameworks, products, and deep-dive analyses that illuminate customer experience trends, identify root causes of defects, and quantify the impact of product and operational initiatives across our surface transportation network.
You will serve as a key analytical partner to Product Managers, Program Managers, and Operations leaders — translating complex transportation and customer data into clear, actionable insights. The ideal candidate is passionate about using data to tell stories, thrives in ambiguity, and is energized by working at the intersection of customer experience and large-scale logistics.
Key job responsibilities
- AI-Assisted Analysis: Leverage ge...
Amazon's North America Surface Transportation Customer Experience team is seeking a Business Analyst to support data-driven decision making that improves the delivery experience for millions of customers. In this role, you will be responsible for designing, building, and maintaining analytical frameworks, products, and deep-dive analyses that illuminate customer experience trends, identify root causes of defects, and quantify the impact of product and operational initiatives across our surface transportation network.
You will serve as a key analytical partner to Product Managers, Program Managers, and Operations leaders — translating complex transportation and customer data into clear, actionable insights. The ideal candidate is passionate about using data to tell stories, thrives in ambiguity, and is energized by working at the intersection of customer experience and large-scale logistics.
Key job responsibilities
- AI-Assisted Analysis: Leverage ge...