Business Analyst Product Specialist (Support Desk)

CareVision • Manila, National Capital Region, Philippines • Posted June 26, 2026

Location Manila, National Capital Region

Job Type Full-time

Category other-general

Posted June 26, 2026

Role at a Glance
  Role Title Business Analyst Product Specialist (Support Desk)
  Reports To Support Operations Manager
  Location Remote (Philippines or Australia)
  Employment Type Full-time
  Sector Care Management Software — Aged Care, Disability & Social Services
   
The BA Product Specialist is the analytical and investigative heart of CareVision's support function. You are not a call centre agent — you are a product expert who investigates what clients are experiencing, diagnoses the root cause at a platform and workflow level, resolves what you can, and produces high-quality escalations for what you cannot. You will develop deep knowledge of a genuinely complex SaaS system operating in a heavily regulated sector, and you will use that knowledge to make...
            

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