Business Analyst

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Job Details

Position Summary

The Business Solutions Analyst (BSA-1) - Salesforce Service Cloud serves as a critical liaison between the business community and the IT organization. This role involves collecting, analyzing, developing, documenting, and communicating business requirements while supporting user testing to meet business goals. The BSA proactively identifies technology opportunities that impact corporate strategies and performance, ensuring that business needs are met through effective technical solutions.

Key Responsibilities

Liai...